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FAQ's

All payments are processed promptly and securely upon the completion of the final vehicle inspection. To ensure transparency and customer satisfaction, we adhere to a strict policy of not loading, towing, or releasing any vehicle until the payment has been fully processed and the funds are visibly reflected in the customer’s account. This practice guarantees that all transactions are completed with the utmost integrity and in accordance with our commitment to providing a seamless and trustworthy service.

No, customers are not responsible for any towing fees—towing services are provided completely free of charge and are included as part of our offer. We cover all towing costs to ensure a seamless and stress-free experience for our customers. This is just one of the ways we strive to deliver exceptional value and convenience as part of our commitment to outstanding service.

To ensure we can provide you with the best possible quote for your car, we kindly request a few key details through our easy-to-use online form or WhatsApp communication. The information we gather is essential for accurately assessing your vehicle and understanding your specific situation, which allows us to offer a fair and competitive estimate tailored to your needs. Typically, we ask for details such as the make, model, year, mileage, and overall condition of your vehicle, as well as your location and any additional relevant information. This enables us to evaluate your car thoroughly and provide you with a precise quote that reflects its true value. Rest assured, all information shared with us is handled with the highest level of confidentiality and used solely to streamline the process for your convenience. If you have any questions or need assistance while providing these details, our team is always here to help!

Yes, we do.

If the accepted offer matches the outstanding finance amount: You can choose to settle the outstanding amount yourself beforehand and have the offered price paid directly to you, or, on collection, we can pay it directly to the bank for you, by settling the vehicles account and requesting the Natis Papers directly from the bank thereafter. 

If the offer is higher than the financed amount: The same options apply, and you will receive the remaining balance directly into your account.

If the offer accepted is lower than the financed amount: our offer can be used to pay part of the total settlement, where you pay the difference between the financed amount and our offer, and we will settle the rest directly with the bank after you have paid your portion. Once the finance is cleared, we will collect the vehicle and request the necessary documents from the bank. If you choose to settle the finance yourself, we will pay you the full offer amount upon collecting the vehicle.

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